Phew! After a number of weeks of customs-related stress, all EU pre-order customers have had their games posted! You should receive them this week some time, depending on where you live.
This means that pre-order fulfilment is finally complete.
Thank you for your patience through all the manufacturing and delivery delays that were such a bother.
Speak soon, hope you enjoy your games!!
David
…Except of course if you live in the EU 😦
There are still 100+ of you waiting for the game there and I truly apologise. As stated in the last couple of updates, the games for EU customers were held up and flown to the EU later than expected.
Then customs got a hold of the shipment and held onto it. They have had it for over two weeks, but finally, we should have the games at the fulfilment warehouse in a day or two, and then, the games will begin being posted to you all.
This has been a lengthy and complicated process, between the manufacturer, the shipper, the warehouse and myself – we all needed to work together to get the games released.
There was no particular reason why our games got held up. Everything was done correctly – nothing is wrong with the games/paperwork/delivery. No problems at all (other than a loss of time).
After speaking with independent people in the know (from freight companies etc) it just seems like it is a thing that happens from time to time – a random selection of shipments are chosen by customs to thoroughly check and make life difficult for. It’s just one of those things.
Anyway, Kashgar is now being released and you all should have it soon. I am sure this is the final hurdle for us 😦
Speak soon,
– David
Publisher
Kashgar is Coming! 